What you need to know!

CUSTOMER CARE

We know what an unsafe pleace the internet can be. Our customer care team is working around the clock to make every one of you happy. If you have any queries, questions about products, doubts or you simply found a mistake in the shop, give us a "hello"! 

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SHIPPING & DELIVERY

We ship with DHL Germany.

 

EASY RETURNS

We accept returns and exchanges except for special campaigns.

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If there is anything wrong with your order, please contact us within: 14 days of delivery.

Please ship items back within: 21 days of delivery.

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Unfortunately we don't accept order cancellations.

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

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  • Custom or personalized orders

  • Digital downloads

  • Items on sale

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    Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

TRACKING YOUR ORDER

If you'd like to track your order, please chose the express option at the end of your purchase.

 

100% SECURE ORDERING 

The RenaPix Shop keeps your payment information secure. We never receive your credit card information.

 

PRIVACY POLICY

Our customer's privacy is of the highest importance.

Your personal information is holy to us. It will be stored with WIX.com, Paypal or KLARNA in case you'd click on it. You can always delete your info at any time. 

We also use Google Analytics and Facebook Pixels, WITHOUT saving IP-Addresses.